Returning the powerbank is simple and straightforward. To successfully return the powerbank, follow these steps:

1. Locate an UpCharge station using the app.

2. Insert the powerbank firmly into an available slot at the station.

3. Ensure that a red indicator light illuminates on the station, which confirms a successful return.

4. A notification will pop up in the UpCharge app, serving as a receipt for your powerbank rental.

If you encounter any issues during the return process or need further assistance, please don't hesitate to contact our support team at hello@upcharge.eu or call us at +358 46 6146362. Our team is always ready to help you with any concerns or questions you may have.

If you encounter any issues with the powerbank return process, please reach out to our support team for assistance. You can contact us via email at hello@upcharge.eu or call us at +358 46 6146362. Our team will help you resolve any difficulties you may be experiencing with the return process.

Please note that if the powerbank remains unreturned a sanction will be deducted from your account, and the power bank will be considered yours.

To avoid this situation, we encourage you to reach out to our support team as soon as possible if you face any challenges with the return process.

If you find that the UpCharge station is full and you are unable to return your powerbank, it's important NOT to leave the powerbank unattended or unreturned, as the powerbank rental will be considered active until it is successfully returned into a powerbank rental station.

To resolve this situation, you can:

• Use the UpCharge app to search for nearby stations with available slots. Our app will help you locate other stations in the area where you can successfully return the powerbank.

If you are unable to find another station nearby or are still facing difficulties with the return process, please contact our customer support team for assistance. You can reach us via email at hello@upcharge.eu or call us at +358 46 6146362.

Our team is always available to help you with any challenges you may face, ensuring a smooth and convenient experience with UpCharge.

Yes, using UpCharge is completely safe, just like using any other powerbank.

We have partnered with a trusted powerbank manufacturer to ensure the highest quality and safety standards. Our powerbanks are CE, RoHS, and FCC certified, meaning they have undergone rigorous testing and comply with the necessary health, safety, and environmental protection standards.

Rest assured that your safety and satisfaction are our top priorities at UpCharge, and we are committed to providing you with a secure and reliable powerbank rental experience.

The cost of using UpCharge varies depending on the specific powerbank station. To determine the pricing for renting a powerbank at a given venue, simply scan the QR code displayed on the station. This will provide you with the exact pricing information for that location.

Please note that the prices are determined from the point at which you begin your powerbank rental.

No, you don't need to have your own cables when using UpCharge. Our powerbanks come equipped with integrated USB-C, Lightning, and Micro-USB cables, ensuring compatibility with a wide range of devices. This makes it convenient for you to charge your devices without having to carry your own cables.

If you happen to find that any of the integrated cables are broken or malfunctioning, please contact our customer service immediately. You can reach us via email at hello@upcharge.eu or call us at +358 46 6146362. Our team is always ready to assist you and ensure a seamless charging experience.

Please note that if the powerbank remains unreturned a sanction will be deducted from your account, and the power bank will be considered yours.

To avoid this situation, we encourage you to reach out to our support team as soon as possible if you face any challenges with the return process.